Privacy policy

1. What information do we collect?

· When booking: name, phone, email, number of guests, allergies or dietary needs

· When paying: card details (processed securely by our payment system — we don't see your full card number)

· When visiting: CCTV may record your image (for safety only)

· When contacting us: any enquiries or complaints you send

2. How do we use your information?

· Bookings & payments – to reserve your table, prepare your food, and take payment

· Allergy management – to make sure your meal is safe

· Service improvement – to review feedback and handle complaints

· Legal requirements – to keep transaction records for tax purposes

· Marketing – we'll only send you offers if you tick "yes" to receive them. You can unsubscribe anytime

3. What we DO NOT do

· Sell your information to anyone

· Send you spam or unwanted marketing

· Store your full card details

4. How long do we keep your data?

· Transaction records: 6 years (tax law requirement)

· CCTV footage: usually 30 days

· Marketing data: deleted as soon as you unsubscribe

5. Your rights

You can always:

· Ask to see what data we hold about you

· Correct inaccurate information

· Request deletion of your data

· Object to how we use your data

All these rights are free to exercise — just contact us.

6. Contact us

Restaurant name: HEYHEY

Number:01304365388

Address: 8 Victoria road deal kent CT14 7AP

If you're unhappy with how we handle your data, you have the right to complain to the ICO (Information Commissioner's Office).